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Customer Care

Customer Care

customercarephoto.jpgJourney Road Arts is all about handmade-in-America, by me (Batya Deene), wearable and decorative art. 

I not only care about creating the best pieces I can with the best materials I can find, but it's also about the love, intention, and care I have for my customers and visitors to the website (whether or not you buy my artwork). With that in mind, there are a number of pages on the site to help you understand, use, enjoy, and feel safe with your shopping experience here. As always, if you have any questions or concerns, please feel free to contact me.


Contact Batya

Premier Customers - find out what you get when you sign up for JRA's free we-love-you program.

Custom Orders Most of the jewelry you see on JRA can be made in different sizes, colors, closures, or quality of beads (ie: Chinese vs Swarovski crystal). Use the form to let me know what you'd like. I'm happy to discuss ideas for new pieces, too.

Gift Certificates Need something special for someone but don't remember if they like blue more than green? Don't know their bracelet size? Or would they prefer a vase? Here's the perfect solution -- gift them with a choice!

Privacy Policy The details of shopping with confidence and privacy on Journey Road Arts.

Policies More about the workings of the website; what we do and don't do.

Shipping Here's how the art gets from the website to you (or your gift recipient).

Returns Sometimes there's an "oops" that happens with online shopping. Here's the information on what (and when) JRA will take something back, including refund information.

Product Care Now that you have your handmade jewelry or artwork from Journey Road Arts, how do you care for it to keep it looking new and safe? Here are some quick, easy suggestions.

FAQs Pretty much anything not covered in the pages listed above. I'll be adding to this section as JRA visitors (that's you!) send in questions.




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